A service centre that keeps taking bookings after the phones close.
Their bookings used to be taken by phone and coordinated by hand. We designed and built the calendar the call centre and service desk now share, and an AI assistant that books customers in after closing, under the same rules as the staff.
- We built
- Scheduling and capacity rules, customer and service history, SMS automation, analytics, the AI assistant
- Stack
- .NET, Angular, LLM integration






















